IT Service Management

MahadewaID — eService Platform

South Sulawesi, Indonesia

The Outcome

Customers can now check service status directly on the website — like package tracking. No more manual WhatsApp follow-ups.

The Situation

Service jobs were tracked manually through chat apps and spreadsheets — no centralized visibility into open tickets, technician assignments, or job status
Finance and payment tracking were handled separately, creating gaps between service delivery and billing

A web-based service management platform for tracking job tickets end-to-end — from creation to completion — with role-based access for admins, technicians, and branch managers
Built-in finance and ledger module to track payments per job, with audit logging for full accountability

Internal dashboard view — client data has been blurred for confidentiality.

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