Every morning, you start by manually checking schedules before you can answer a single customer question.
The same questions come up over and over — "Is it still available?" "What time do you open?"
This isn't a people problem. It's a systems problem.
Work
Booking coordination required unnecessary manual handling with no direct booking flow from the website.
70% of daily bookings now happen directly from the website — significantly reducing manual coordination overhead.
Read More →Staff had to manually check doctor schedules before responding to every patient phone call.
Phone inquiries about doctor schedules dropped dramatically after the schedule page launched.
Read More →Service jobs were tracked manually through chat apps and spreadsheets with no centralized visibility.
Customers can now check service status directly on the website — no more manual WhatsApp follow-ups.
Read More →No jumping straight to code — I start by understanding your workflow and the friction points you're experiencing.
I give you staging access from the start, so there are no surprises on handover day.
I help you understand the implications before deciding — not just agreeing or refusing outright.
Once the system is done, I make sure you and your team can operate it independently.
Before we start, we define a "Definition of Done" — a written agreement on what a finished, usable system looks like. I'm not going anywhere until we get there.
Honestly, I never planned to become a developer.
I was an IT Manager at an education technology company — my role was more about operations and managing a team. But I was surrounded by people who coded every day and shared what they knew. Over time I felt left behind — so I started learning alongside them, and slowly, it started to click.
That's when I noticed — a lot of businesses around me were still running on manual processes. Handwritten notes, WhatsApp confirmations, spreadsheet recaps, and so on. And I thought: I can help with this.
Not because I'm the best developer out there. But because I know these processes can be made easier — and I want to help make that happen.
Let's talk.
Tell me about the process you want to digitize — I'll help identify what can be improved and how.
Based in Makassar, South Sulawesi — serving clients across Indonesia and remotely
Response within 24 hours