Hospital

RS Mitra Husada

Makassar, South Sulawesi, Indonesiarsmitrahusada.com

The Outcome

Phone inquiries about doctor schedules dropped dramatically after the schedule page launched — patients now check directly on the website.

The Situation

Staff had to manually check doctor schedules before responding to every patient phone call
Updating schedules required extra steps through the admin dashboard
Operators overwhelmed by repeated patient inquiries about doctor availability

Public-facing doctor schedule page updated daily — accessible directly by patients
Custom Telegram bot for operators to check and update schedules via chat without opening the dashboard

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